Service

                  Standards and requirements for after-sales service

   1. Customer’s satisfaction is the concept of service work for after-sales service staff.

   2. In service, staff will be patient, positive, passionate to answer customer’ questions. If users’ questions can not be      answered, they would be reported to the headquarters of after-sales service to help solve the problems.

   3. After-sales service staff will be civilized and courteous, and is dedicated to establishing a good relationship with customers.

   4. Try to solve customers’ problems by phone or QQ etc. But if on-site service needed, staff  would arrive at the scene on time to help you.

   5. It is not allowed to ask the customers about financial or unreasonable demands.

   6. Service personnel who have completed the task should carefully fill in the "after-sales service report card", and invite users to fill in the after-sales service satisfaction survey.

   7. Major quality problems shall be timely fed back to relevant departments of the company for solutions.